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Delivery Information

Last Updated: Jan, 2026 - 2nd Edition

1. Shipping Regions & Services

We are currently ship to the following regions.

  • United States
    • Economy Shipping: India Post | Exp. Delivery :- 5-15 Days
    • Standard Shipping: DHL Express, FedEx, USPS, UPS, Aramex | Exp. Delivery :- 3-10 Days
  • Australia, Canada & United Kingdom
    • Economy Shipping: India Post | Exp. Delivery :- 5-15 Days
    • Standard Shipping: DHL Express, FedEx, USPS, UPS, Aramex | Exp. Delivery :- 3-10 Days
  • Austria, Belgium, Bulgaria, Denmark, France (Metropolitan), Germany, Greece, Hungary, Italy, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Spain, Sweden & Turkey
    • Economy Shipping: India Post | Exp. Delivery :- 5-15 Days
    • Standard Shipping: DHL Express, FedEx, USPS, UPS, Aramex | Exp. Delivery :- 5-11 Days
  • Argentina, China, Czeh Republic, Egypt, Estonia, Ethiopia, Finland, Hong Kong, Indonesia, Japan, Lithuania, Luxembourg, Malaysia, Saudi Arabia, Singapore, South Africa, Switzerland, Taiwan, Thailand & United Arab Emirates
    • Economy Shipping: India Post | Exp. Delivery :- 5-15 Days
    • Standard Shipping: DHL Express, FedEx, USPS, UPS, Aramex | Exp. Delivery :- 5-11 Days

2. Handling Time

  • Standard handling time is 1-3 business days after payment confirmation.
  • Orders placed before 12:00 PM local warehouse time are usually processed the same day.
  • Orders placed on weekends or public holidays are processed on the next business day.
  • Large or bulk orders may require up to 3 business days more for preparation.

3. Shipping Cost

  • Shipping fees are calculated at checkout based on weight, destination, and courier rates.
  • Free shipping is available for orders above $250 USD (or equivalent in local currency).

4. Customs & Duties

  • International customers are responsible for any customs duties, taxes, or import fees charged by their local authorities.
  • Dontistbay is not liable for delays caused by customs clearance.

5. Delivery Issues

  • If your order is delayed, damaged, or lost in transit, contact helpdesk@dontistbay.com with your order number.
  • We will work with the courier to resolve the issue promptly.

4. Customs & Duties

  • Clinical products requiring temperature controlled shipping (e.g., composites, bonding agents) are packed with care to maintain product integrity.
  • Fragile items are shipped with protective packaging.
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Professional Use Disclaimer

All products listed on Dontistbay are intended strictly for professional use. Purchases are limited to licensed dentists, registered dental clinics, and certified medical institutions or authorized by one. By placing an order, you confirm that you are authorized to procure and use dental equipment and supplies in a clinical or hospital setting. Dontistbay reserves the right to verify credentials and cancel orders that do not meet these criteria.

The sale of these item's may be subject to regulation by the U.S. Food and Drug Administration and state and local regulatory agencies. If so, do not buy these item's unless you are an authorized purchaser. If these item's are subject to FDA regulation, We will verify your status as an authorized purchaser of this item before shipping of the item.