Last Updated: Jan, 2026 - 2nd Edition

1. Eligibility for Return's

• Products may be returned within 10 days of delivery.
• Products must be:
  • Unused, unopened and with its own original packing.
  • Along with any freebies or combos.
  • Accompanied by proof of purchase (order confirmation or invoice).
• For clinical products, sterile items and consumables (e.g., medicaments, composites, bonding agents) are non-returnable once opened, due to safety and hygiene regulations.

2. Non-returnable Products:

• Products not in guarantee or surpasses the ideal time of return - 10 Days.
• Expired or short-dated products sold at discount.
• Products damaged due to improper storage or handling after delivery.
• Equipments: Dental Chairs, Dental Compressors, UV chambers and Autoclaves, X-beam Units, RVG sensor machine, Model Trimmers, OPG and CBCT machines, Apex locators and Endomotors, Ultrasonic Cleaners and Scalers, Micromotors, Implant Motors/Physiodispenser, Bleaching Light and light fix units, Amalgamator.
• Tooth creme or mousse, MRC/Orthodontic mentors, Water Flossers, Chin Caps, headgear, face veil or other myofunctional apparatuses.

3. Return Process:

• Contact Dontistbay Customer Support at helpdesk@dontistbay.com within the return window.
• Provide order details and reason for return.
• Receive a Return Authorization (RA) number and instructions.
• Ship the product back using a trackable method. Return shipping costs are the responsibility of the customer unless the item was defective or shipped in error.

4. Exchanges:

• If you received a defective or incorrect product, we will arrange a free replacement.
• Exchanges are subject to product availability.

5. Refunds:

• Refunds are only available if issue is due to Dontistbay's error.
• Once the returned product is inspected and approved, refunds will be processed within 10-15 business days.
• Shipping fees, Tarrif or any other charges are non-refundable unless the return is due to Dontistbay's error.

6. Damaged or Defective Products:

• If your order arrives damaged or defective, notify us within 48 hours of delivery with photos of the product and packaging.

7. International Returns:

• Customers outside the India may be subject to additional shipping and customs fees. (Please contact helpdesk@dontistbay.com for help.)
• Refunds will exclude duties, taxes, or import fees paid at the time of delivery.